As a therapist/counselor, are you getting the right kind of feedback? Making sense of client feedback.

As a therapist/counselor, are you getting the right kind of feedback? Making sense of client feedback.

Learning how to provide and accept feedback on what you’re doing is essential to enhancing your abilities as a successful therapist/counselor and for improving patient outcomes. In the field of therapy/ counseling, feedback from clients plays a vital role in shaping the effectiveness of treatment. As a therapist/counselor, one of the fundamental aspects of your practice is to ensure that you are providing effective and impactful therapy sessions for your clients and their progress.

By receiving feedback from clients, the therapist/counselor has the chance to make any adjustments to ensure their clients are satisfied with the counseling process and clinical decision making.

Traditional Client Surveys: A Limited Perspective

Many therapists and counselors have utilized periodic client surveys as a means of soliciting feedback, but they have limitations. Surveys are retrospective and focus on general satisfaction levels, lacking specific information about the therapeutic process, client progress, or areas for improvement. This lack of granularity can hinder therapists from tailoring interventions to individual client needs and maximizing treatment outcomes.

Client feedback is a priceless tool that helps therapists/counselors evaluate the success of their therapies, pinpoint areas for development, and create solid therapeutic alliances. Feedback-gathering can give us insight into clients’ development, levels of satisfaction, and particular requirements. This will ultimately improve therapy with better outcomes. Periodic surveys can yield some data, but they frequently miss out on the subtleties of each session and are unable to deliver real-time, session-by-session feedback.

Making Sense of Client Feedback: Why FIT Tools Provide Invaluable Insight for Therapists and Counselors

While some professionals rely on periodic client surveys to gauge their performance, others have embraced more comprehensive tools. Feedback-Informed Treatment (FIT) tools, such as the Outcome Rating Scale (ORS) and Session Rating Scale (SRS), offer a more dynamic and comprehensive approach to gathering client feedback. These tools are designed to be administered session by session, providing real-time data that allows therapists to gauge and adapt their therapeutic strategies accordingly.

A 2009 study by Barry Duncan found that counselors in couples counseling believed they were already acquiring outcome and alliance feedback without a formal feedback process. However, 90% of counselors improved their outcomes after integrating formal client feedback using brief measures of alliance and outcome. This suggests that counselors may assume their informal method of checking in with clients is as useful as a formal feedback process. The findings highlight the importance of incorporating formal feedback in couples counseling to enhance effectiveness and improve client outcomes.

The FIT tools, including the ORS and SRS, are built on a solid foundation of research and have been extensively validated. These tools have demonstrated their effectiveness in improving therapy outcomes and have become cornerstones of evidence-based practice. The standardized nature of the FIT tools ensures reliability and consistency in assessing therapy progress and the therapeutic relationship. In contrast, occasional surveys may lack the same level of empirical support and may introduce variability in the content and structure of feedback, making it difficult to draw reliable conclusions or benchmark progress over time.

Similarly, evidenced based practice provides a more systematic and rigorous approach to gathering client feedback. By employing standardized measurement tools like ORS and SRS, therapists can track client progress and satisfaction on a session-by-session basis

MyOutcomes enable therapists to detect early signs of deterioration in a client’s progress and adjust treatment plans accordingly. MyOutcomes enables tailoring interventions based on real-time client feedback, allowing therapists to identify areas of distress and align treatment plans accordingly. Session-by-session monitoring using SRS helps evaluate the client’s perception of therapeutic alliance and session effectiveness, ensuring treatment alignment with expectations and adjusting as needed to optimize engagement and progress. Overall, MyOutcomes enhances patient outcomes by enabling early identification of deterioration, tailoring interventions based on real-time feedback, and monitoring treatment response.

Looking to implement a new system for monitoring patient progress? Investing in these tools will ultimately benefit both you and your client. Get in touch with MyOutcomes to implement the feedback tools in your regime for better outcome